IT Support Executive

Position: IT Support Executive

Experience: 2 - 5 Years
Qualification: Any Graduate in IT, Computer Science, Hardware & Networking, or related field

Location - Sanand

Company - Viega (125+ Yrs German MNC).

Viega is a global leader in plumbing and piping solutions, committed to innovation, quality, and sustainability in shaping the buildings of tomorrow.

Key Responsibilities

• Provide onsite and remote technical support to end users for hardware, software, and IT infrastructure issues.
• Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and peripherals.
• Manage Windows OS installation, formatting, upgrades, patching, and system maintenance.
• Support business applications, software installations, user account management, and application troubleshooting.
• Provide Level-1 technical support for ERP, CRM, Office 365, email, VPN, and other enterprise applications.
• Troubleshoot software performance issues, user access problems, and application-related incidents.
• Perform structured cabling, CAT6 crimping, rack dressing, and basic network troubleshooting.
• Configure and maintain LAN/WAN connectivity, Wi-Fi access points, and network devices.
• Setup and troubleshoot AV systems, projectors, conference room solutions, LED displays, and sound systems.
• Assemble and maintain UPS systems, including battery replacement and troubleshooting.
• Maintain IT asset inventory, documentation, and service records.
• Develop SOPs, user guides, work instructions, and troubleshooting documents.
• Coordinate with external vendors and software providers for issue resolution.

Required Skills

• Strong knowledge of computer hardware and operating systems.
• Hands-on experience in desktop/laptop troubleshooting and maintenance.
• Good understanding of Windows OS, Microsoft Office, Office 365, Outlook, and basic Active Directory administration.
• Basic knowledge of ERP/business applications support.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience in software installation, configuration, and user support.
• Strong troubleshooting, communication, and documentation skills.

Preferred

• Knowledge of Microsoft 365 Administration, Active Directory, and IT asset management.
• Exposure to ticketing systems and ITIL-based support processes.
• Experience supporting manufacturing or industrial environments would be an added advantage.