IT Support Executive (Help Desk Support)

Job Title: IT Support Executive (Help Desk Support)

Location: Kuwait
Job Type: Full-Time
Hiring Type: Local Hiring in Kuwait
Department: Information Technology (IT)

Job Summary

We are seeking a technically competent and service-oriented IT Support Executive (Help Desk Support) to provide day-to-day technical assistance to employees, troubleshoot IT-related issues, and ensure the smooth functioning of the company's computer systems, software, and network connectivity.

The ideal candidate should have strong troubleshooting skills, a customer-focused approach, and the ability to resolve technical issues efficiently while maintaining professional IT support standards.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, network, and system-related issues.
• Diagnose and troubleshoot problems related to desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems, Microsoft Office applications, and other business software.
• Support users with email configuration, Microsoft Outlook, Microsoft 365, password resets, and account access issues.
• Troubleshoot internet connectivity, LAN/Wi-Fi, VPN, and basic network-related problems.
• Create, monitor, update, and close IT support tickets while ensuring timely issue resolution.
• Assist with user account creation, access permissions, and basic Active Directory administration, where applicable.
• Maintain IT equipment inventory, software records, and technical documentation.
• Support antivirus updates, endpoint security, data backup procedures, and basic IT security practices.
• Escalate complex technical issues to the IT Engineer or relevant service provider when necessary.
• Provide guidance to employees on the proper use of IT systems, applications, and equipment.
• Ensure professional communication, timely follow-up, and a high standard of internal customer service.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum 2–3 years of relevant experience in IT support, help desk, or technical support roles.
• Good knowledge of Windows operating systems, Microsoft Office, and computer hardware troubleshooting.
• Basic understanding of LAN, WAN, TCP/IP, Wi-Fi, printers, and network connectivity.
• Familiarity with Microsoft Outlook, Microsoft 365, user account management, and remote support tools.
• Knowledge of IT ticketing systems, Active Directory, antivirus software, and IT asset management will be an advantage.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to prioritize support requests and resolve issues within agreed timelines.
• Good command of English; Arabic language skills will be an advantage.

Employment Requirements

• Candidates must currently reside in Kuwait.
• Valid and transferable Kuwait residency, subject to applicable requirements and company approval.
• Candidates should be available to join within a reasonable period.
• Relevant IT support experience is essential.

How to Apply

Interested candidates who meet the above criteria are invited to submit their updated CV through Indeed. Applicants should highlight their relevant IT support experience, technical skills, current location, and availability to join.

Only shortlisted candidates who meet the job requirements will be contacted.

Work Location: In person