IT Support Executive - Intern

Role: IT Support Executive - Intern
Location: Pune
Experience: 0–1 years
Employment Type: Internship
Duration: 6 months

About EnKash
EnKash is a pioneer in India’s Spend Management ecosystem, transforming how businesses simplify payments, manage expenses, issue cards, and deliver rewards. We provide a unified, intelligent financial infrastructure that empowers enterprises, financial institutions, and ecosystem partners. EnKash is more than just a platform - we are the trusted ally of CXOs and their teams, automating finance workflows and delivering real-time insights. Licensed by the Reserve Bank of India as a Prepaid Payment Instrument issuer and Payment Aggregator, EnKash ensures secure and compliant handling of customer funds.

Key Responsibilities

• Install, configure, and maintain laptops (Windows & MAC), and other IT peripherals.
• Provide first-level troubleshooting and support for hardware, software, and OS related issues.
• Manage IT asset inventory, hardware lifecycle, and stock of spare devices.
• Log, track, and resolve IT helpdesk tickets within defined SLAs.
• Create and manage user accounts, mailboxes, and access provisioning in Google Workspace.
• Support onboarding and offboarding of employees, including hardware allocation and account setup using EDR Solution and SSO Solution.
• Troubleshoot network connectivity issues across LAN, and Wi-Fi.
• Coordinate with vendors for hardware and software procurement, repairs, and warranty claims.
• Ensure timely OS patching, antivirus updates, and secure configuration on endpoints.
• Maintain documentation of IT processes, SOPs, and troubleshooting guides.
• Perform system hardware upgrades, including RAM installation, and ensure optimal device performance through regular health checks.

Qualification & Key Competencies

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Working knowledge of Windows and macOS operating systems.
• Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
• Familiarity with Active Directory, Google Workspace, or Microsoft 365 administration.
• Knowledge of Single Sign-On (SSO) implementation and Endpoint Detection & Response (EDR) solutions would be an advantage.
• Good communication and interpersonal skills for interacting with end users.
• Ability to prioritize and manage multiple support requests in a fast paced environment.
• Basic scripting knowledge (PowerShell or Python) is an added advantage.
• Relevant certifications in desktop support, endpoint security, and endpoint management (e.g., HDI Desktop Support Technician, Jamf Certified Associate, Apple Device Support, Dell, HP, or Lenovo certifications) will be an added advantage.

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person