IT Support Executive / IT Administrator

We are looking for a proactive and detail-oriented IT Support Executive to oversee our day-to-day IT operations, asset management, access control, and user support. The ideal candidate will manage end-to-end IT onboarding/offboarding, maintain hardware/software infrastructure, manage backup procedures, and ensure minimum downtime for network and CCTV systems.

Key Responsibilities

IT Onboarding & Offboarding:

• Coordinate with HR and department managers to gather user data and assign audited IT assets.
• Collect signatures/acknowledgments and maintain up-to-date asset tracking records.
• Execute smooth offboarding by retrieving assets, inspecting for damages, revoking user access, and deleting accounts upon HR confirmation.

Access & Software Management:

• Issue authorized credentials for servers, network resources, printers, and biometric software.
• Install and configure operating systems (Windows OS) and specialized tools (Microsoft 365, Autodesk DWG TrueView, KGK software, TSC/Argox barcode printers, etc.).

Infrastructure & Network Management:

• Maintain network and ISP uptime; monitor bandwidth and handle ticket troubleshooting for network outages.
• Manage and maintain CCTV camera setups, coordinate vendor installations, and ensure continuous recording uptime.

Troubleshooting & Maintenance:

• Diagnose and resolve day-to-day hardware, printer, scanner, and production-machine software issues.
• Perform routine preventive maintenance and periodic asset audits to keep equipment healthy.

Data Management & Documentation:

• Execute end-user data backups and manage seamless data migrations during machine upgrades.
• Conduct basic user training on software tools and maintain comprehensive asset tracker reports.

Key Performance Indicators (KPIs)

• SLA & Uptime: SLA adherence for resolution times (Hardware/Software/Network) and grater than 99% Network/CCTV uptime.
• Process Efficiency: Timely IT onboarding/offboarding completion and immediate 100% access revocation post-exit.
• Data & Maintenance: Backup success rate, data migration accuracy, and preventive maintenance completion rate.
• Accuracy: 100% audit completeness and accuracy on the master asset tracker.

Desired Candidate Profile

• Experience: 2 to 5 Years in IT Support, System Administration, or Desktop Support.
• Education: Bachelors Degree / Diploma in Computer Science, IT, or related fields. Certifications like CCNA or MCSA are a plus.

Technical Skills:

• Windows OS Installation & Configuration
• Microsoft 365 (M365) Administration
• Network Administration & ISP Troubleshooting
• CCTV Systems Management
• Hardware & Peripheral Support (Printers, Scanners, Barcode Printers)
• Data Backup & System Migration Tools

Key Skills (for Naukri Tags)

IT Support, Desktop Support, System Administration, Hardware Troubleshooting, Network Management, Microsoft 365, Asset Management, CCTV Management, IT Onboarding, Data Backup

Role Category: IT Network / Infrastructure