IT Support Executive - Manufacturing industry

• Location: Cheras
• Working Hours: Monday to Friday, 8.00 am to 5.30 am
• Manufacturing Industry

Responsibilities:

• Provide Level 1 and Level 2 day-to-day IT support, including troubleshooting computers, laptops, operating systems, software, network connectivity, printers, office equipment, user accounts, and access issues.
• Support and maintain the company’s IT infrastructure and operations, including servers, NAS, backups, antivirus and security updates, network devices, firewall and VPN configurations, IT assets, software licences, procurement, policies, and technical documentation.
• Provide first-level ERP support for user access, transactions, printing, reporting, workflows, and general system usage, while properly recording error details, screenshots, affected users, and business impact.
• Coordinate and follow up on ERP issues with users, department representatives, management, and the ERP vendor, including issue escalation, bug resolution, progress monitoring, and status reporting.
• Gather and document business requirements and coordinate ERP enhancements or customization projects, including scope confirmation, proposal review, vendor quotation, testing, User Acceptance Testing (UAT), implementation, user confirmation, and project closure.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
• 3 to 5 years in an IT Support, IT Executive, or Systems Administrator role handling both infrastructure and application/ERP support.
• Structured troubleshooting mindset with attention to detail when logging error logs, screenshots, and system impact reports.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.my

Agensi Pekerjaan Trust Recruit Sdn Bhd

EA Personnel: Olivia Khor Chen Chen

License No. JTKSM 1580