IT Support Executive | VICIdial, Software & Hardware

IT Support Executive VICIdial, Software & Hardware

Location: Kolkata
Experience: 2-5 Years
Employment Type: Full-Time

Job Summary

We are looking for a hands-on IT Support Executive / VICIdial Specialist with strong practical experience in VICIdial, VoIP/SIP, computer hardware, networking, and IT support.

Key Responsibilities

• Manage, configure, administer and troubleshoot VICIdial/Call Center Dialer.
• Handle campaigns, users, agents, lists, dispositions, call routing and dialing settings.
• Troubleshoot SIP, VoIP, trunks, extensions, call connectivity and audio issues.
• Manage call recordings, reports, system configurations, backups and maintenance.
• Provide hands-on support for desktops, laptops, printers, headsets and other IT hardware.
• Install/configure Windows, software, drivers and antivirus.
• Troubleshoot LAN, Wi-Fi, routers, switches, DNS and DHCP.
• Maintain IT assets and provide day-to-day technical support to employees.

Requirements

• 25 years of practical IT Support experience.
• Hands-on VICIdial experience is mandatory.
• Strong knowledge of VICIdial administration, configuration and troubleshooting.
• Good understanding of VoIP, SIP, networking and computer hardware.
• Knowledge of Linux/VICIdial server environment preferred.
• CCTV/NVR/DVR knowledge will be an advantage.
• Strong troubleshooting and problem-solving skills.
• Kolkata-based candidates preferred.

Important: Candidates without practical, hands-on VICIdial experience will not be considered. For more information, mail us at [email protected]