IT Support Executive School IT Infrastructure & ERP Support

IT Infrastructure Management

• Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and smart boards.
• Manage LAN, WAN, Wi-Fi networks, and internet connectivity across the campus.
• Ensure uptime and reliability of all IT systems and infrastructure.
• Maintain server rooms, network racks, and associated hardware.

School ERP & Application Support

• Administer the School ERP system and user accounts.
• Provide technical support for admissions, attendance, examinations, fee management, and report card modules.
• Coordinate with ERP vendors for upgrades and issue resolution.
• Train staff on ERP usage and best practices.

Smart Classroom & Educational Technology Support

• Support digital classrooms, projectors, interactive panels, and learning management systems.
• Assist teachers during online assessments, presentations, and technology-enabled learning sessions.
• Maintain audio-visual equipment used for school events and activities.
• School ERP systems (Schoolknot, CampusCare, MyClassboard, Educare, etc.)
• Smart Boards and Interactive Panels
• CCTV and Access Control Systems
• Biometric Attendance Systems
• Basic Website & Social Media Support

User Support & Helpdesk

• Provide first-level technical support to staff and students.
• Troubleshoot hardware, software, email, and connectivity issues.
• Maintain an IT helpdesk log and ensure timely closure of support tickets.
• Conduct preventive maintenance of IT equipment.

Security & Data Protection

• Manage antivirus, firewall, and endpoint security systems.
• Ensure regular backup of critical school data.
• Monitor access controls and user permissions.
• Implement cybersecurity best practices and awareness programs.

CCTV, Biometric & Access Control Systems

• Maintain CCTV surveillance systems.
• Manage biometric attendance systems for staff.
• Support access control and visitor management systems.

IT Asset Management

• Maintain inventory of IT assets and software licenses.
• Track warranty, AMC, and vendor support agreements.
• Coordinate procurement of IT equipment and accessories.

Vendor Coordination

• Liaise with internet service providers, ERP vendors, hardware suppliers, and AMC partners.
• Monitor vendor performance and service levels.

Key Performance Indicators (KPIs)

Operational KPIs

• IT system uptime of 99% or higher.
• Average ticket resolution time.
• Network and in

Service KPIs

• User satisfaction ratings.
• Number of recurring technical issues.
• Preventive maintenance compliance.

Experience Requirements

Essential

• 2 years of experience in IT support, networking, or system administration.

Preferred

• Experience in schools, educational institutions, or corporate environments.
• Experience working with School ERP platforms and smart classroom technologies.

Skills & Competencies

Technical Skills

• Hardware troubleshooting
• Network administration
• Windows operating systems
• Microsoft 365 and Google Workspace
• Printer and peripheral management
• CCTV and biometric systems
• Basic server administration
• Data backup and recovery

Behavioral Competencies

• Problem-solving mindset
• Strong communication skills
• Customer service orientation
• Attention to detail
• Ability to work independently
• Time management and prioritization

Reporting Structure

Reports To: HR & Administration Manager / Principal