IT Support / Field Services Tech (L1/L2 Services)(On-Site Singapore)

Job Title: IT Support / Field Services Localised Tech (L1/L2 Services) (On-Site Singapore)

Location: Singapore

Duration: Long-term

Experience: 68+ Years

Compensation: Competitive Market Rate

Job Brief

We are looking for experienced Field Services / IT Support professionals to join our team in Singapore.

In this role, you will provide high-quality onsite IT support to end users. You will solve technical issues, support device setup and upgrades, and work closely with L2/L3 teams and vendors.

This is a great opportunity for an experienced IT professional who enjoys solving problems, helping users, and taking ownership of technical issues.

Responsibilities

• Provide advanced onsite IT support for computers, laptops, mobile devices, applications, and peripherals.
• Resolve L1/L2 incidents and service requests within agreed SLAs.
• Handle IMAC activities such as Install, Move, Add, and Change.
• Support device imaging, deployment, upgrades, and refresh projects.
• Troubleshoot desktop, laptop, mobile, and basic network issues.
• Act as the first local escalation point for Grade 6 technicians.
• Work with L2/L3 teams, vendors, and support teams to resolve critical issues quickly.
• Follow IT security policies, technical standards, and asset management processes.
• Maintain accurate asset records, ticket updates, and support documentation.
• Use ITSM tools to track and manage incidents and service requests.
• Provide a smooth and positive experience for end users.
• Identify ways to improve IT support and service quality.

Qualifications

• 68+ years of overall IT support / field services experience.
• Strong experience in onsite desktop and end-user support.
• Good knowledge of Windows, desktops, laptops, mobile devices, and common business applications.
• Experience with L1/L2 incident and service request management.
• Hands-on experience with IMAC, device deployment, imaging, upgrades, and refresh activities.
• Good troubleshooting skills for hardware, software, and basic network issues.
• Experience working with ITSM tools and ticketing systems.
• Ability to work with L2/L3 teams, vendors, and multiple support groups.
• Good understanding of IT security, asset management, and patch management.
• Strong communication and customer service skills.
• Able to take ownership and work independently in an onsite environment.

Why Join Us?

• Work on a long-term IT support opportunity in Singapore.
• Take ownership of important onsite technology services.
• Work with experienced IT teams and support professionals.
• Gain exposure to enterprise IT environments and complex technical issues.
• Be part of a role where your technical skills and problem-solving ability make a real difference.
• Enjoy a competitive market-based compensation package.

Application Instructions

If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at [email protected] or by applying directly through this platform.

Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!