IT Support (Help Desk) Partner

Location: 624 Grassmere Park Drive, Ste. 30, NASHVILLE, TN, 37211

Schedule/Hybrid: Hybrid schedule (after training). 3 days in office a week.

Job Type: Entry Level

Employment Type: Full Time

Education Level: High School

As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.

What's in it for you?

• Competitive salary
• Vacation and sick pay
• Hybrid work schedule/location
• Yearly bonus potential
• Meal benefits
• Medical, dental, vision, FSA, and 401K plans
• Paid Time off and Holidays (varies)
• Low-cost prescription medications
• PerkSpot savings and local deals
• Employee Assistance Programs
• Free legal assistance (Rocket Lawyer)
• Professional development and growth opportunities

You Primary Duties:

• Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
• Analyze and report recurring system issues in restaurants.
• Collaborate with POS support engineers to optimize software and hardware solutions.
• Test new hardware.
• Utilize tools ranging from Office applications to scripting and databases.
• Perform other duties as required and assigned.
• Regularly interact with restaurant professionals.

Ideal Candidates display:

• Strong oral and written communication and interpersonal skills, including technical documentation.
• Solid organizational and prioritizing skills.
• Able to work in a fast-paced environment and demonstrate a sense of urgency.
• Strong customer service skills.
• Ability to communicate effectively with technical and non-technical users.
• Basic knowledge of Windows Operating System.

Environment:

A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.

Work Location/Schedule:

• Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.
• Hybrid schedule available (3 days in Office).

Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.