IT Support (Helpdesk, 5 days)

Our client is a Financial Institution, they are currently seeking for an IT Support (Helpdesk) to join their team.

Responsibilities:

• Provide first line technical support to users on hardware, software and networking related issues
• Fulfil user requests in priority and follow up support cases in timely manner
• Provide support and conduct troubleshooting to various systems and applications
• Maintain IT asset inventory records management
• Perform support team operational tasks, e.g. deployment of patches
• Prepare standard support & operation procedures and build up knowledge base
• Assist in IT project coordination and implementation
• Handle other ad hoc duties as assigned

Requirements:

• Degree in Computer Science, Information Technology or related disciplines
• Minimum 3 years of solid experience in desktop support
• Hands-on experience in Microsoft Windows 10, Active Directory, MS Office and Outlook
• Holder of MCP, MCSE, ITIL will be an advantage
• Good team player, strong communication and well organized
• Proactive, self-motivated and service-oriented
• Good command of spoken and written of English and Chinese

Interested candidates, please send your resume (MS Word document) including employment history, present and expected salary to us.

For more jobs, please visit our website: www.delken.com.hk. 

(All personal data submitted will be treated in strict confidential and used for recruitment purposes only.)