IT Support Helpdesk (5 days work per week with shift duty)

Responsibilities:

Manage helpdesk-reported technical problems, prioritize, provide timely workable solutions for end-users

also keep track the ticket system ticket status.

Provide end-user support by phone, email, live chat, or remote support.

Monitor collaborative systems health, prepare daily health check reports.

Escalating issues to team head and work with team to provide solutions for identified issues

Help for documentation for administrative knowledge base articles and standard operation procedures.

Participate in new application testing, customer training, and other support-related information

Requirements:

Higher Diploma or above in Information Technology or equivalent.

Good telephone manner with customer service style.

At least 2 years work experience in IT helpdesk role.

Has Computer knowledge on networking would be advantage.

Good team player, self-motivated, good communication skills and hard-working.

Customer focused attitude and dedicated to problem solving.

Responsible, self-motivated and able to work independently.

Shift Duty work may be include Weekend and Public Holiday.

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