IT Support Intern

IT Support Intern

Company: Wenodo
Location: Bhopal, Madhya Pradesh
Employment Type: Internship
Experience: Fresher / 0–1 Year
Work Mode: Work from Office

About the Role

Wenodo is looking for a motivated and enthusiastic IT Support Intern to join our team. The intern will assist with day-to-day IT operations, employee technical support, system troubleshooting, and basic application/product-related support.

This role is ideal for someone who wants to build a career in IT Support, Technical Support, IT Operations, or Product Support.

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, and system-related issues.
• Troubleshoot issues and IT Set-up for New joiners.
• Assist with installation, configuration, and maintenance of software and applications.
• Support employees with basic troubleshooting of company products/applications.
• Identify and document technical issues and escalate complex issues to the relevant IT/Product team.
• Assist with user account creation, system setup, and onboarding of new employees.
• Maintain IT asset and equipment records.
• Monitor and respond to IT support requests and follow up until resolution.
• Assist in basic network troubleshooting, including Wi-Fi, LAN, and connectivity issues.
• Coordinate with the Product/Engineering team when technical issues require further investigation.
• Maintain basic documentation of common technical issues and their solutions.

Requirements

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• Freshers are welcome to apply.
• Basic knowledge of computer hardware, operating systems, and software.
• Basic understanding of networking concepts such as IP, Wi-Fi, LAN, DNS, etc.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Willingness to learn and work in a fast-paced product-based environment.

Good to Have

• Basic knowledge of IT helpdesk/ticketing systems.
• Familiarity with SaaS or web-based applications.
• Basic understanding of databases or SQL.
• Knowledge of troubleshooting browser, application, and login-related issues.
• Basic understanding of IT security practices.

What You'll Learn

• Real-world IT support and troubleshooting.
• Internal IT operations and infrastructure.
• Product/application support in a product-based environment.
• Basic networking and system administration.
• IT asset and user management.
• Working with Product, Engineering, and other internal teams.

Join Wenodo and gain hands-on experience in IT Support while working in a growing product-based technology environment.

Pay: Up to ₹5,000.00 per month

Work Location: In person