IT Support Intern

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As an IT Support Intern, you will be involved in providing day-to-day IT support by resolving technical issues, supporting hardware and mobile devices and assisting with production and logistics software installation and upgrades. You will also have the opportunity to collaborate with global IT teams and manage IT equipment inventory and stock levels.

What you will do

• Independently solve standard tickets
• Support in difficult situations with guidance from supervision and collaborate with other IT teams globally on ticket resolution (including external support)
• New computers preparation / replacement / disposal and support for cell phones (iPhone and Android) and wireless modems
• Assist with installing or upgrading the production/Logistics software
• Support solving standard hardware (computers, printers, telephones, scanner, etc.) and software problems (office and production software)
• IT equipment management (Maintain stock level and data entry).

What you bring

Experience

• Currently an undergraduate in Information Technology, Computer Science or relevant fields
• Basic understanding of computer systems, networks and software application
• Familiarity with Microsoft O365, Windows, and Mac OS (or willingness to learn).

Personal competencies

• Willingness to learn and adapt in a fast-paced environment
• Strong troubleshooting and problem-solving skills.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.