IT Support Intern

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We are looking for an IT Support Intern to help employees resolve everyday technical issues and support our IT operations. Working under the guidance of our IT Support Engineer, you’ll gain practical experience with device setup, troubleshooting, and IT service management in a growing fintech.

This is a supervised learning role. You’ll follow documented procedures, build your troubleshooting skills, and escalate issues that require more advanced support or access approvals.

First Circle is changing small business banking in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

What you'll do:

1. IT Support & Ticketing: Help respond to employee IT requests, record tickets, and keep users updated on progress.
2. Hardware & Software Troubleshooting: Troubleshoot common laptop, software, printer, monitor, and peripheral issues using established guides.
3. Network & AV Assistance: Assist with basic Wi-Fi, VPN, and meeting room equipment checks, escalating unresolved issues.
4. Onboarding Setup: Prepare laptops for new joiners, install approved applications, and assist with onboarding checklists.
5. Offboarding & Inventory Control: Support equipment collection during offboarding and keep device inventory and assignment records accurate.
6. Account Administration: Assist with routine account support where trained and authorized, following identity verification and approval procedures.
7. Documentation & Device Rollouts: Document common fixes, update setup guides, and support device management rollouts under supervision.

You’ll handle company equipment and information responsibly, follow IT security procedures, and promptly report suspicious activity. Access approvals, security incidents, and changes to system policies remain with the responsible IT staff.

What you’ll learn

• How an internal IT team handles requests, prioritizes issues, and escalates problems.
• How to prepare and track employee devices throughout their lifecycle.
• How account administration, device management, and security procedures support a fintech’s operations.
• How to write troubleshooting guides that help employees resolve common issues.

Requirements

• Education & Background: Currently pursuing a degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Technical Knowledge: Basic understanding of computer hardware, operating systems, and common software issues.
• OS & Tools Proficiency: Familiarity with macOS or Windows, productivity tools, and basic networking concepts.
• Problem-Solving Mindset: A practical approach to troubleshooting and willingness to ask for help when needed.
• Communication & Support: Clear communication and patience when supporting colleagues with different levels of technical knowledge.
• Detail & Compliance: Attention to detail when following checklists and maintaining records.
• Security & Device Ethics: Good judgment when handling confidential information and company devices.
• Previous employment experience is not required. Relevant coursework, personal projects, school IT support, or technical club experience are welcome.

Benefits

• Hands-on experience and mentorship across the full IT function.
• Hybrid set-up: 2x RTO In our BGC office on scheduled office and event days, remote the rest of the time.
• Benefits: Free catered lunches, monthly fitness, transportation, and accommodation allowance, and more.
• **Join a team with a deeply collaborative culture!**Learn more here: https://www.firstcircle.ph/careers