IT Support Intern / Level 1 Service Desk Support Technician

We are posting this role on behalf of our client. You will be able to see more details about the hiring company once you start your application.

Position Summary

We are seeking a motivated and customer-focused IT Support Intern / Level 1 Service Desk Support Technician to join our IT team. This role provides frontline technical support to employees by assisting with hardware, software, printer, and basic network-related issues. The ideal candidate is eager to learn, organized, and comfortable working in a fast-paced environment while delivering excellent customer service. This position offers hands-on experience supporting daily IT operations, troubleshooting end-user issues, managing IT inventory, and assisting with technology deployments and maintenance activities.

Key Responsibilities

• Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices
• Respond to help desk tickets, troubleshoot basic technical issues, and escalate complex problems when necessary
• Assist employees with password resets, account access, software installations, and general IT support requests
• Set up, configure, image, and deploy computers and mobile devices for new hires and existing staff
• Install, configure, and troubleshoot network and local printers
• Maintain and organize IT equipment inventory, asset tracking, and documentation
• Assist with onboarding and offboarding activities, including device preparation and account provisioning
• Perform routine hardware upgrades, cable management, and workstation setup
• Support conference room technology and basic audiovisual equipment troubleshooting
• Document support activities, resolutions, and inventory updates accurately
• Maintain a professional and customer-service-oriented approach when assisting users

Qualifications

• Basic understanding of computer hardware, Windows operating systems, and Microsoft Office applications
• Familiarity with printers, peripherals, and basic troubleshooting concepts
• Strong communication and interpersonal skills
• Ability to prioritize tasks and manage multiple requests effectively
• Strong organizational skills and attention to detail
• Willingness to learn new technologies and support procedures
• Currently pursuing or recently completed coursework in Information Technology, Computer Science, or a related field preferred
• Prior customer service or technical support experience is a plus

Preferred Skills

• Experience with Windows 10/11 environments
• Basic knowledge of Active Directory, Microsoft 365, or ticketing systems
• Familiarity with PC imaging and hardware replacement
• Understanding of networking fundamentals is a plus

Physical Requirements

• Ability to lift and move computer equipment up to 40 pounds
• Ability to move between office locations/workstations as needed