IT Support Internship

• The IT Support Intern will join the IT team in a hands-on, learning-focused role that provides exposure to the systems, practices, and services required to build and support a reliable IT ecosystem for employees and customers
• Working under the guidance of experienced team members, the intern will learn about workplace technology, systems administration, device support, security practices, and structured investigation and troubleshooting
• The role also offers practical experience in customer service, professional communication, and working with people who have varying levels of technical knowledge
• Provide courteous first-line support to employees and, where applicable, customers experiencing common hardware, software, account, or connectivity issues
• Assist with the setup, configuration, deployment, and maintenance of PCs, laptops, monitors, printers, and other workplace technology
• Support Microsoft applications and services, including common productivity and collaboration tools, under the guidance of the IT team
• Help investigate and troubleshoot technical issues by gathering information, testing potential solutions, documenting findings, and escalating issues when appropriate
• Assist with employee onboarding and offboarding activities, including device preparation, account setup, access changes, equipment collection, and checklist completion
• Record support requests, actions taken, resolutions, and follow-up items accurately in the appropriate tracking or ticketing system
• Create and update user guides, troubleshooting notes, inventory records, and other IT documentation
• Support routine IT asset management activities, including inventory checks, equipment labelling, and tracking device assignments
• Participate in basic systems administration, security, audit, and access-management activities in accordance with established procedures and supervision
• Assist with IT projects such as workstation deployments, system updates, technology rollouts, process improvements, and office or meeting-room setup
• Communicate clearly and patiently with users, provide timely status updates, and contribute to a positive customer-service experience
• Protect confidential information and follow company policies relating to acceptable use, privacy, information security, and data handling
• Participate in team meetings, training, and knowledge-sharing sessions, and complete other related duties as assigned

Benefits

• Medical, dental, vision
• 100% company paid life insurance
• 401(k) plan
• Annual bonus program
• Stock options
• Discretionary paid time off
• Paid parental leave- This internship is well suited to a curious and resourceful individual who is comfortable not always knowing the answer, but is motivated to research, learn, ask thoughtful questions, and find an appropriate solution
• Strong attention to detail, organization, reliability, and follow-through
• Foundational problem-solving and analytical skills, with the ability to follow troubleshooting steps and document work accurately
• Customer-service mindset, with patience, professionalism, and an interest in helping people resolve technology issues
• Currently enrolled in, or recently completed, a program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent practical interest or experience will also be considered
• Commitment to handling company, employee, and customer information with discretion and confidentiality
• Ability to work collaboratively as part of a team while also completing assigned tasks independently
• Basic familiarity with IT systems, Microsoft products, Windows-based PCs, computer hardware, peripherals, or workplace technology; hands-on experience is an asset but not required
• Ability to follow instructions, established procedures, and security practices while knowing when to ask questions or escalate an issue
• Demonstrated curiosity, learning agility, and willingness to research unfamiliar questions rather than being discouraged by not knowing the immediate answer
• Good command of the English language, with clear verbal and written communication skills