IT SUPPORT INTERNSHIP

Job Descriptions

Development & Data Analytics

• C# or Python ramp-up and development tasks.
• Project design, review, and Phase 1 & 2 development cycles.
• Design and implement workflow automations using Power Automate to improve business efficiency.
• Perform data analysis, modelling, and dashboard creation using Power BI.
• Conduct testing and maintain high-quality technical documentation.

Infrastructure & Technical Support

• Provide technical help for Windows/macOS, Microsoft office, and the DLM portal.
• Learn to manage devices and security through Microsoft Entra, Intune, and Defender.
• Troubleshoot remote access issues using BTRS Remote and device tracking via Absolute.
• Manage the Hampro Asset Management process, including unboxing, imaging laptops, and hardware setup.
• Maintain Unified Communications (UC) meeting room gear and corporate printer services.

Operational Excellence

• Provide “White Glove” support for executives and technical setup for company events.
• Use ServiceNow to track and resolve requests, ensuring great documentation along the way.
• Respond to critical system alerts or urgent VIP requests within defined SLA timelines.

Job Requirement

• Education: Diploma or Degree in Computer Science, Information Technology, or a related field.
• Proficiency or interest in C# or Python for development.
• Strong capability in Power Suite (Power BI and Power Automate).
• Basic understanding of Windows/macOS, WiFi, and VPNs.
• Proactive attitude toward mastering tools like Microsoft Entra and ServiceNow.
• Must be a detail-oriented and highly organized person.
• Good command of both spoken and written English.
• Self-motivated, confident, result-oriented, and a professional team player.
• Ability to handle hardware (laptops/printers) with care and follow SOPs.
• Possess own transport.
• Able to start immediately.