IT Support L1

Main Responsibilities: Provide first-level IT support to employees. Troubleshoot PCs, laptops, printers, scanners, and other IT equipment. Install and configure Windows, software, and applications. Troubleshoot basic network, Wi-Fi, and Internet connectivity issues. Support Microsoft 365, Outlook, Teams, and email accounts. Set up PCs and equipment for new employees. Handle basic IT hardware and software troubleshooting. Support users with day-to-day IT issues and requests. Maintain IT equipment and asset records. Escalate complex technical issues to the IT Administrator. Assist with other IT tasks and projects when required.

Desired Candidate Profile

Requirements: Previous experience in IT Support / Helpdesk is preferred. Good knowledge of Windows and Microsoft Office / Microsoft 365. Basic knowledge of networking (LAN, Wi-Fi, TCP/IP). Good hardware troubleshooting skills. Good communication and problem-solving skills. Motivated, responsible, and willing to learn. Ability to work independently and as part of a team.