IT Support L1

Role : IT Support L1

Timings : Rotational

Location : Karachi (Onsite)

Job Overview:

We are looking for a proactive Level 1 Support Engineer to provide first-line IT assistance to end users. The role covers Windows installation, Microsoft 365 support, Intune mobile onboarding, and Azure AD device join management. Strong communication skills in English are essential for professional email and call handling.

Key Responsibilities:

• Act as the first point of contact for IT support requests (phone, email, ticketing system).
• Install, configure, and troubleshoot Windows 10/11 devices.
• Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Handle account and access issues (password resets, MFA, SSPR).
• Onboard and manage mobile devices (Android, iOS, iPad) into Intune MDM.
• Assist with device enrollment and compliance policies in Intune.
• Manage Azure AD device join and troubleshoot related login/access issues.
• Ensure smooth device registration and synchronization with Azure AD.
• Document solutions, create FAQs, and maintain knowledge base articles.
• Communicate with end users in fluent English through emails and calls.
• Escalate unresolved or complex issues to higher-level support teams.

Required Skills & Qualifications:

• Strong communication skills – fluent English (verbal & written).
• Knowledge of Windows installation, configuration, and troubleshooting.
• Working knowledge of Microsoft 365 (end-user support).
• Familiarity with Microsoft Intune (device enrollment & compliance).
• Understanding of Azure AD device join & troubleshooting.
• Basic understanding of mobile platforms (Android, iOS, iPad) in enterprise setup.
• Prior helpdesk or IT support experience preferred.

Soft Skills:

• Customer-first approach with patience and empathy.
• Strong time management and problem-solving ability.
• Willingness to learn and grow in cloud/modern workplace technologies.