IT Support Lead

Work Setup: Monday to Friday, Full Onsite
Location: Makati
Industry: Events

Key Responsibilities:

• Oversee daily IT operations and maintain a secure, reliable, and high-performing technology environment.
• Troubleshoot and resolve advanced hardware, software, network, connectivity, and system issues while providing hands-on technical support.
• Manage user accounts, system access, cloud platforms, business applications, devices, IT assets, licenses, and configurations.
• Oversee employee onboarding and offboarding, cybersecurity measures, backups, system updates, recovery processes, and vendor relationships.
• Drive IT projects, process improvements, automation, system migrations, and AI initiatives while supporting company events and mentoring junior IT staff.

Qualifications:

• Bachelor’s degree in IT, Computer Science, Computer Engineering, or a related discipline.
• 5+ years of experience in IT operations, infrastructure, systems administration, or technical support, with prior leadership experience.
• Strong technical knowledge of Windows, hardware, software, networking, Wi-Fi, cloud services, user administration, backups, and cybersecurity.
• Experience administering Google Workspace and managing IT assets, vendors, licenses, and technical documentation.
• Excellent troubleshooting, leadership, communication, and decision-making skills, with a strong service mindset and willingness to provide onsite support when required.