IT-Support Lead

• Install, configure, and maintain IT hardware, including desktops, laptops, printers, and network devices.
• Diagnose and resolve hardware issues promptly to minimize downtime.
• Perform routine maintenance and implement necessary upgrades for IT equipment.
• Coordinate with vendors for warranty claims, repairs, and hardware replacements.
• Install, configure, and update software applications and operating systems.
• Troubleshoot and resolve software-related issues, including compatibility and performance problems.
• Support the deployment of business-critical applications and provide end-user training when needed.
• Respond to and resolve IT support requests efficiently and within established timelines.
• Provide first-line and second-line support for hardware, software, and network-related issues.
• Strong Awareness of standard operating procedures (SOPs) for IT operations and workflows.
• Experience using a ticketing system for customer service
• Experience in IT Asset Management
• Highly process oriented
• Knowledge in ITSM and ITIL
• Experience working as IT in Warehouse/Sort Center environment is a plus
• Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.

Job Requirements Key Requirements

• Strong understanding of IT asset management principles, including inventory tracking and lifecycle management.
• Proficiency in diagnosing and resolving hardware and software issues.
• Basic knowledge of networking concepts, such as IP addressing, DNS, and VPN configurations.
• Excellent troubleshooting and problem-solving skills to address technical challenges effectively.
• Good communication and interpersonal skills to collaborate with teams and support end-users.
• Experience using asset management tools and IT helpdesk software is preferred.