IT Support Lead* / M365 Systems Administrator

Role & responsibilities

We are seeking an experienced M365 Administrator and IT Support Manager to lead workspace migrations, manage user access, and oversee day-to-day IT operational support. The ideal candidate will have extensive hands-on experience managing Microsoft 365 Admin Center, facilitating data migrations, and supporting end-user hardware and software setups.

Key Responsibilities:

• Manage M365 Admin Center activities: user provisioning, license management, password resets, and access controls.
• Lead workspace migration initiatives, supporting users transitioning from legacy platforms (e.g., Google Workspace/Gmail/Google Drive) to Microsoft 365 (Outlook, OneDrive, Teams, SharePoint).
• Troubleshoot end-user productivity tools, OneDrive synchronization issues, email setups, and system configurations.
• Oversee hardware and laptop staging, OS setup, application deployment, and security policy enforcement.
• Collaborate with global stakeholders to manage change requests, prioritize support backlogs, and deliver basic tool training to end-users.

Required Skills & Qualifications:

• Core Expertise: Microsoft 365 Admin Center, SharePoint Online, PowerApps, Power Automate, OneDrive, MS Teams, Outlook.
• Technical Support: Laptop Configuration, OS Staging, User Access Management, Hardware/Software Troubleshooting.
• Migration Experience: Hands-on experience with workspace data transfer, tenant migrations, and post-migration support.
• Strong stakeholder management and SLA tracking capabilities.

Preferred candidate profile