IT Support Level 1

Kick-Start Your IT Career | IT Support (Level 1) | Learn, Grow & Make an Impact

This role combines customer service and technology in equal measure.

You'll be the first point of contact for IT support across our business, providing outstanding customer service while assisting users with day-to-day technology needs. You'll troubleshoot issues, create documentation, assist with projects and gain exposure to a broad range of modern technologies and business systems.

Working alongside experienced IT professionals, you'll receive mentoring, hands-on experience and genuine opportunities for career development

About You

We're looking for someone who:

• Enjoys helping people and delivering exceptional customer service
• Demonstrates a commitment to lifelong learning and professional development
• Has excellent written and verbal communication skills
• Can create clear documentation and communicate professionally
• Takes ownership and follows tasks through to completion
• Enjoys problem-solving and continuous improvement
• Holds a current driver's licence
• Has completed, or is currently studying towards, an Information Technology qualification
• Microsoft 365 experience is advantageous

Why Join Us?

• Work with some of the world's best automotive brands
• Join a fun, supportive and collaborative team
• Office-based role with hands-on learning and mentoring
• Exposure to modern technologies and real-world projects
• Clear career progression pathways
• Staff benefits, discounts and active social club
• Regional lifestyle with genuine long-term career opportunities

About Us

The Jacob Group of Companies is a proudly family-owned Australian business with more than 95 years of success.

Operating across the automotive, car rental, agriculture, and hospitality industries, we put technology at the heart of everything we do. From supporting our dealerships and rental operations to enabling our hospitality and agricultural businesses, our IT team plays a vital role in keeping employees connected, secure, and productive, keeping our businesses running, and supporting our customers.

We proudly represent many of the world's leading brands, including Toyota, Lexus, Ford, Hyundai, Hino, Hertz and more, delivering exceptional products and customer experiences across regional Victoria.

If you're passionate about technology, enjoy helping people and want to build a rewarding IT career, we'd love to hear from you.