IT Support (Level 2)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min of 2.5 years Proven Experience in IT support or help desk roles, with exposure to Level 2 tasks. Strong knowledge of Windows, macOS, and Linux operating systems. Experience with Active Directory, Microsoft 365, Google Workspace, and cloud computing platforms. Understanding of networking concepts, including VPN, DHCP, DNS, and firewalls.

Core responsibilities:

Provide second-level technical support for hardware, software, network, and security-related issues. Diagnose and resolve complex system and application issues escalated from Level 1 support. Install, configure, and maintain operating systems, applications, and hardware components. Support Active Directory, Microsoft 365, Google Workspace, and cloud-based IT services. Troubleshoot network connectivity problems, including VPN, firewalls, DNS, and TCP/IP configurations. Perform server administration tasks, such as user management, permissions, and security updates. Assist in IT security measures, including endpoint protection, system monitoring, and data encryption.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!