IT Support (M365 + IOS System)

Our client is a well-known IT solutions service provider seeking an IT Support Specialist to support its private school client. The role involves providing day-to-day technical support for Office 365 and Mac devices, including iPads and Mac products, ensuring smooth IT operations and user support across the school environment.

Responsibility

• Provide daily Level 1 IT support for Windows, Microsoft 365, macOS, iPads, and other end-user devices within the school environment.
• Manage user accounts, access permissions, software licences, and security settings to ensure smooth and secure IT operations.
• Deliver prompt technical support and troubleshooting for students, teachers, and administrative staff experiencing hardware, software, or application issues.
• Support the setup, maintenance, and operation of classroom technologies, Apple devices, and Microsoft 365 services.
• Liaise effectively with teaching staff, school administrators, and IT teams, translating technical issues into clear, user-friendly solutions.
• Escalate complex technical issues when required and follow up to ensure timely resolution.
• Assist in maintaining IT documentation, asset inventories, and support records.
• Contribute to a positive technology experience across the school by providing professional and customer-focused support.

Requirement

• At least 1 year of hands-on IT Support experience in a Microsoft 365 environment.

• Good knowledge of Microsoft 365 services, including Exchange Online, Outlook, Teams, SharePoint Online, Endpoint Management, and Security & Compliance.

• Experience supporting Windows and macOS operating systems, as well as Apple devices such as iPads and MacBooks.

• Familiarity with user account administration, access management, software deployment, and device provisioning.

• Knowledge of basic networking concepts, including TCP/IP, Wi-Fi, VPN, printers, and endpoint connectivity troubleshooting.

• Experience with IT ticketing systems and the ability to prioritize and manage support requests effectively.

• Excellent communication and interpersonal skills, with the ability to support students, teachers, and administrative staff in an international school environment.

• Good command of written and spoken English; Cantonese is an advantage.

Interested parties, please click to https://foapac.my.salesforce-sites.com/jobboard/JobRegisterForm?JobId=a1sRE00000AJwZdYAL on this role HK via Adecco website with your CV for any further discussion.

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.