IT Support Manager

Mitchdowd was established in 1987 by the artist Mitch Dowd. He opened a pop-up store in Chapel Street with hand painted boxer shorts. The rest is history.

What you'll do:

• Own day-to-day IT across head office, retail stores, and warehouse operations across our Australia and New Zealand territories.
• Lead our cybersecurity uplift, including Essential Eight, access control, and user awareness.
• Act as technology owner for core systems including our Apparel21 ERP.
• Manage our Microsoft 365 and hybrid AD environment, plus work independently or with our MSP on networks, firewalls, and backups across sites.
• Support our EDI integrations and work with 3rd parties to ensure seamless integrations.
• Get ahead of problems: monitor the fleet, spot patterns in the ticket data, and fix root causes before users notice them.
• Manage projects to improve process and implement systems as required.
• Handle onboarding, offboarding, access management, and the device lifecycle.
• Manage vendors, licensing, and the IT budget.
• Automate the repetitive stuff so the team can focus on the work that matters.

What you'll bring:

• A proactive instinct. You would rather build an alert or fix a root-cause than answer the same ticket for the fifth time.
• Calm under pressure with strong communication skills and able to manage user expectation while resolving issues.
• Ability to communicate and build relationships with all levels of the business.
• Strong Microsoft 365 capability.
• Practical Cybersecurity best-practice knowledge.
• Minimum 5 years IT support experience, ideally leading IT for a multi-site business in retail, apparel, or supply chain.
• A degree in IT or equivalent certifications would be valuable.
• Hunger and drive, and an interest in growing alongside the business.

Where it can go:

We are growing, and this role is built to grow with us. There is scope to take on more project delivery, vendor management, and budget as you build a track record here. If you want a role that expands rather than one that stays the same, this is it.

Retail/Wholesale or apparel experience is a big plus.

If you want genuine ownership and the breadth that comes with a growing multi-brand business, we'd love to hear from you.