IT Support Manager

Job Summary:

• Play a key role in organization-wide digitization and digitalization to ensure the overall success of the Organization in line with the Organization’s vision and mission.
• Provide leadership and guidance in leveraging technology in support of Organization’s growth, and the smooth running of IT Support and Services.
• Reporting to the Director of Group IT

Job Scope:

• Provide strategic leadership to migrate from Google to Microsoft 365 and operational management for Microsoft 365, endpoint management, collaboration platforms, productivity technologies.
• Assist to develop and review IT strategy and roadmap to meet growing needs of the Organization.
• Manage the IT Support and Helpdesk processes to achieve users’ satisfaction and efficiency in resolving issues and fulfilling users’ needs.
• Provide leadership in the IT Support operations including resource management, performance management and duty assignment.
• Partner with business owners to provide guidance and support on IT matters pertaining to applications/systems owned by MOH, AIC, PHIs, and other relevant authorities needed in the running of the organization’s operations.
• Keep abreast of relevant IT trends and technological development, and evaluate new technology/solutions, assess for suitability and make recommendation for potential adoption.
• Streamline processes and leverage on technology and automation to achieve operational effectiveness and improve productivity.
• Provide technical project management services for major organization wide IT projects.
• Uphold IT Security to safeguard Organization interest including factoring in data protection considerations in application designs.
• Plan and carry out technology refresh and preventive maintenance to ensure performance and mitigate risks of service disruption.
• Develop and maintain work processes and system documentation including policies/procedures to achieve efficiency and sustainability in IT Support function

Requirements:

• Bachelor’s degree in Computer Science, Information Technology or equivalent
• Minimum 5 years of experience in leading a team and implementing projects
• Good project management skills, organizing work, setting priorities and meeting critical time deadlines
• Excellent communication, interpersonal and leadership skills with strong initiative
• Adaptability and willingness to learn new skills, technologies
• Strong analytical and problem-solving skills
• Positive work attitude and ability to work under pressure
• Able to work in an ambiguous situation with a can-do attitude
• Able to communicate well and collaborate effectively with healthcare professionals and IT teams