IT Support Manager (Contract)

Required Qualifications

8-10 years of progressive experience in IT support / IT operations, including at least 23 years in a managerial or team-lead capacity.

Prior experience supporting a GCC, shared services centre, or captive/MNC environment is strongly preferred this role requires someone who understands multi-business-unit IT operations from day one.

Hands-on experience with Active Directory, Microsoft 365 / Office 365 administration,

Solid fundamental understanding of networking switches, routers, LAN/WAN, Wi-Fi, and internet connectivity sufficient to triage and escalate effectively, even without a dedicated network engineering background.

Working knowledge of backup and disaster recovery tools and practices.

Demonstrated experience in vendor management, stakeholder management, and IT asset/inventory management.

Comfort working across multiple ITSM, monitoring, and productivity tools simultaneously; fundamental understanding of ITIL practices.

Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.