IT SUPPORT (MANDARIN SPEAKER & MEN ONLY)

An IT Support role for Mandarin speakers involves providing technical assistance, troubleshooting hardware and software, and communicating with Chinese-speaking clients, merchants, or internal global teams.

.Job TitleIT Support Specialist / IT Helpdesk Support (Mandarin Speaker)
Job OverviewWe are seeking a dedicated, male-only IT Support Specialist fluent in Mandarin and English to provide first- and second-level technical assistance to our Chinese-speaking markets and internal users. The ideal candidate will troubleshoot hardware, software, network, and system issues, manage support tickets, and ensure minimal downtime for all technical operations.
Key Responsibilities

• Technical Support & Troubleshooting:
• Provide daily first- and second-line technical support for desktop hardware, software, mobile devices, and IT infrastructure.
• Diagnose and resolve network connectivity, VPN, server, and application-related issues.
• Troubleshoot API integration errors, transaction failures, or system discrepancies where applicable.
• Ticketing & Incident Management:
• Monitor the internal ticketing system, ensuring all technical issues are recorded, tracked, and resolved within the agreed Key Performance Indicators (KPIs) and timelines.
• Escalate unresolved or critical production issues to appropriate senior engineering or internal cross-functional teams.
• Communication & Coordination:
• Communicate fluently in Mandarin (spoken and written) to support end-users, clients, or regional partners in Chinese-speaking regions.
• Translate technical concepts clearly for both technical and non-technical users.
• Documentation & Maintenance:
• Assist in maintaining IT asset inventory records.
• Prepare routine incident summaries, troubleshooting guides, Standard Operating Procedures (SOPs), and FAQs. [1, 2]

Job Requirements

• Demographics & Language:
• Gender: Male only (due to specific operational/accommodation/shift dynamics or security constraints in certain facilities).
• Language Proficiency: Excellent command of Mandarin and English (both spoken and written) to liaise with overseas Chinese clients and stakeholders. Cantonese is an added advantage.
• Education & Experience:
• Diploma or Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Fresh graduates are encouraged to apply, though 1 to 3 years of experience in IT helpdesk or technical support is preferred.
• Technical Skills:
• Working knowledge of MS Windows and macOS environments.
• Familiarity with Active Directory (AD), Microsoft 365, and basic network infrastructure.
• Strong analytical and problem-solving skills with a customer-service-oriented mindset.
• Work Arrangement:
• Willingness to work on rotational shifts, on-call duties, or irregular hours if required by international client schedules

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance
• Work from home

Work Location: In person