IT Support - Microsoft 365 Administration

We are currently looking for IT Support Engineer for our Qatar operations

Desired Candidate Profile

Required Qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
Experience supporting Microsoft 365 environments.
Knowledge of Active Directory and Microsoft Intune.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
Experience with Windows 11 administration and troubleshooting.

Technical Skills

• Microsoft 365 Administration
• Microsoft Intune (MDM/MAM)
• Active Directory Users & Computers
• Azure Entra ID (Azure AD)
• Windows 11 Support
• Endpoint Patching & Updates
• Microsoft Exchange Online
• Network and Wi-Fi Troubleshooting
• Printer Management Systems
• Backup Monitoring and Recovery
• User Access Management
• Computer Account Management
• IT Asset Management

Language Requirements

Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.
• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator or equivalent.
• Experience with access control systems and card management solutions.
• Experience with ticketing systems and SLA-driven support environments.

Key Competencies

• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.

Experience Level: Mid-Level (4-6 years)
Languages: Arabic & English (Mandatory)
Joining time frame: Immediate