IT Support Officer

Role Description The IT Support Officer is a part-time, hybrid role based in Abu Dhabi, with flexibility for some work from home. This role is responsible for providing day-to-day technical support to end users, including responding to support tickets, resolving hardware and software issues, and ensuring minimal downtime. Typical tasks include diagnosing and troubleshooting problems, setting up and maintaining desktop computers and peripherals, managing printer connectivity and performance, and escalating complex issues to senior IT staff when needed. The IT Support Officer also helps document solutions, maintain an accurate inventory of IT assets, and support basic onboarding and offboarding processes for team members.

Qualifications

• Strong technical support and troubleshooting skills, with the ability to diagnose and resolve user issues efficiently.
• Solid understanding of information technology fundamentals, including operating systems, networks, and common business applications.
• Hands-on experience with desktop computers, including installation, configuration, and routine maintenance.
• Practical experience providing printer support, including setup, driver installation, and resolving connectivity or print quality issues.
• Good communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Organized and detail-oriented, able to manage multiple support requests and prioritize effectively in a part-time setting.
• Ability to work both on-site in Abu Dhabi and remotely, maintaining professionalism and responsiveness in a hybrid environment.
• Relevant certification (e.g., CompTIA A+, ITIL Foundation, or equivalent) or comparable practical experience is preferred.
• Previous experience in an IT support or help desk role is an advantage.