IT Support Officer

Major
Information Technology

City
East Java

Employment Type
Permanent

Year of Experience
2 Years

Education Level
Bachelor

Job Function
IT

Work Location
Sidoarjo

1. Minimum Bachelor's degree in Information Technology, Information Systems, or relevant major.

2. Minimum 2 years of experience in IT Support within the FMCG industry, specifically supporting marketing activities.

3. Knowledge of digital marketing applications, CRM software, and marketing information systems.

4. Able to identify and resolve technical issues related to software and hardware used by the marketing team.

5. Good communication skills and ability to collaborate effectively with the marketing team.

6. Provide daily technical support for hardware and software to the Marketing team.

7. Handle troubleshooting for digital devices used in marketing activities, including CRM systems and promotional tools.

8. Manage installation, updates, and maintenance of applications related to marketing needs.

9. Coordinate with the central IT team for network and data security issues within the Marketing division.

10. Support new technology implementation in marketing campaigns (such as event apps, digital signage, and reporting systems).

11. Create technical documentation and user guides for digitally-enabled marketing workflows.

12. Conduct brief training sessions for the Marketing team regarding usage of new devices or applications.