IT Support Officer

🚀 We’re Hiring | IT Support Officer

📍 7Solutions Company Limited under the Lotteryplus Co., Ltd.
📍 Thonglor, Bangkok
💻 Full-time

We’re looking for a IT Support Officer who enjoys solving problems, supporting users, and working in a fast-moving technology environment.

This role will support employees across our group companies approximately 15 companies with around 400–500 users and work closely with multiple business and technology teams.

One thing that makes this role interesting: around 80% of our company devices are within the Apple ecosystem. 🍎

What You’ll Do

• Provide IT support for approximately 400–500 employees across 15 group companies
• Troubleshoot hardware, software, operating system, network, Wi-Fi, VPN, and application issues
• Support and manage Apple devices, including MacBook, iMac, iPhone, and related peripherals
• Prepare, configure, deploy, and maintain company devices for new and existing employees
• Manage user accounts, access permissions, onboarding, transfer, and offboarding processes
• Maintain IT Asset records and support device lifecycle management
• Handle escalated incidents and resolve technical issues independently
• Coordinate with Infrastructure, DevOps, Security, vendors, and other technical teams
• Create SOPs, troubleshooting guides, and internal IT Knowledge Base
• Identify recurring issues and recommend preventive or process improvements
• Support IT projects such as office setup, system migration, device deployment, and infrastructure upgrades

What We’re Looking For

• 2–4 years of experience in IT Support, IT Helpdesk, Technical Support, or IT Operations
• Strong experience supporting macOS and Apple devices
• Good knowledge of Windows environments
• Understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN
• Experience with Microsoft 365 and/or Google Workspace
• Knowledge of IT Asset Management, user access management, and ticketing systems
• Able to troubleshoot and resolve issues independently
• Strong service mindset, ownership, and communication skills
• Comfortable supporting a large number of users in a fast-paced environment

Why Join Us?

You’ll get exposure beyond traditional IT Support.

You’ll support multiple businesses, work with hundreds of users, manage a large Apple-device environment, and collaborate closely with technical teams including Developers, DevOps, QA, Infrastructure, and other business functions.

📩 Interested candidates can send your CV via DM or contact our Recruitment Team. 📩 Email: [email protected]