IT Support Officer

Key Responsibilities:

• POS System Management: Act as the primary technical owner for our restaurant Point-of-Sale (POS) systems. This includes daily maintenance, configuration, updates, menu changes, and rapid response troubleshooting for all outlets.
• Frontline & HQ Support: Provide technical support to our end-users at both the Head Office and all restaurant locations.
• Hardware & Software Maintenance: Perform installation, configuration, and maintenance of all IT hardware (desktops, laptops, printers, scanners) and software (Windows OS, Microsoft 365).
• Network & Infrastructure: Assist in maintaining network equipment (routers, switches, Wi-Fi access points) and managing user accounts (Active Directory, O365, file servers).
• IT Operations: Manage IT asset inventory, assist with equipment procurement, and maintain accurate documentation.
• Project Support: Actively participate in IT projects, particularly new store openings and system upgrade rollouts.
• Contact and manage outsourced application vendors.
• Assist in handling ad-hoc tasks.
• Provide occasional remote or phone support as needed in emergencies.

Requirements:

To succeed in this role, you should possess:

• Diploma or above in Information Technology, Computer Science, or a related discipline.
• Minimum 2 years of solid experience in an IT support (Helpdesk / Desktop Support) role.
• Critical Skill (POS): Direct, hands-on experience supporting F&B or Retail POS systems is essential. Candidates with this background will be given absolute priority.
• Strong knowledge of Microsoft Windows 10/11 environments and Microsoft 365 (Office, Teams).
• Proven troubleshooting skills in computer hardware, software, and peripherals.
• A good understanding of basic networking concepts (TCP/IP, Wi-Fi, VPN).
• A proactive, self-motivated, and independent problem-solver.
• Strong sense of responsibility and the ability to work under pressure in a fast-paced environment.
• Good command of spoken and written English and Chinese