IT Support Officer

We are looking for a IT Support Officer to assist in maintaining and supporting the IT infrastructure of our production units in Sialkot. This role is ideal for a recent graduate with basic IT knowledge who is eager to learn and grow in a fast-paced manufacturing environment. You will work under the guidance of senior team members to ensure network uptime, troubleshoot hardware/software issues, and support production floor systems.

Key Responsibilities Network & Infrastructure Support

• Assist in monitoring firewalls, WiFi access points, LAN, and WAN connectivity
• Help maintain 99.9% uptime on production floor networks under supervision
• Support basic VLAN, subnetting, and VPN configurations
• Report ISP link issues and assist in failover testing

Systems Administration Support

• Perform routine checks on Windows Server (AD, DNS, DHCP) and Linux servers
• Troubleshoot basic hardware/software issues on production terminals, barcode printers, and floor PCs
• Assist in managing Active Directory users and permissions

Security & Compliance Support

• Review basic firewall logs and report anomalies
• Help implement backup and recovery procedures for production data

ERP Support (Preferred)

• Assist in troubleshooting ERP client issues on the production floor
• Coordinate with senior staff and ERP vendors for issue resolution

Production Floor Support

• Respond to basic IT tickets (printers, scanners, machine connectivity)
• Maintain IT asset inventory (switches, routers, access points, printers)

Requirements

• BCS (Bachelor of Computer Science) - mandatory (BSc CS, BS IT also accepted)
• 0-1 year (internships or fresh graduates welcome)
• Understanding of TCP/IP, LAN, WiFi, basic firewall concepts
• Basic knowledge of Windows Server (AD, DNS, DHCP) and Linux (Ubuntu/CentOS)
• Basic hardware, software, and printer troubleshooting skills
• Basic understanding of ERP modules (inventory, production)
• Willingness to learn, teamwork, communication, ability to work under supervision

Preferred Certifications (Not Mandatory)

• CompTIA IT Fundamentals (ITF+)
• Cisco CCNA (or currently studying)
• Linux Essentials

Benefits ⛽ Fuel Allowance

🏥 Medical Insurance

🍽 Free Lunch Facility (In-house)

🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)

💰 Participatory Fund

💲 Market Competitive Salary

💻 Learning & Challenging Work Environment

👨‍💻 Amazing Work Culture

🛫 Paid Time off

👨‍👩‍👧‍👦 Group Life Insurance

⏳ Maternity Leaves and many more