IT Support Officer

The Opportunity

We have an exciting opportunity for a full time IT Support Officer to join our team based in West Perth, WA. Reporting to the IT Lead we are looking for someone with enthusiasm and a drive to provide a high level of customer service. Duties include:

• Act as the first point of contact for internal support services to troubleshoot and problem solve requests
• Provide a high level of customer service in person, via telephone or remote login for employees out of the office
• Install and maintain computer networks and affiliated devices
• Adapt communication styles to individual users to effectively determine underlying issues, make a correct diagnosis and propose methods of resolution in a user-friendly manner
• Installing, moving, adding, and changing equipment and software

About You

Your genuine interest in IT, passion for helping people keep their technology running at its best and strong follow up, will make you successful in this role.

Your skills and experience in securing this role will require:

• Proven experience in a similar role with a background in general computer installation, maintenance and troubleshooting
• Ability to resolve IT requests relating to desktops, laptops and mobile devices including MDM, WiFi printers and AV equipment
• Knowledge of business applications including Office 365, SharePoint, Teams and OneDrive
• Great customer service and ability to work under pressure to meet competing deadlines
• Cert IV or above in an I.T. qualification is highly desired

Who are we

We are Fugro, the world’s leading Geo-data specialist, focused on mapping, modeling and monitoring data about the earth’s surface and the structures built upon it. With clients spanning land, sea and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting-edge technology to solve our clients' challenges.

How we work

At Fugro, we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.

We aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability within a supportive, knowledge-sharing environment.

Fugro offers

• Annual salary reviews
• 12 week Parental Leave policy
• Salary continuance insurance
• Culture that supports career development, training and progression
• An inclusive and diverse group of colleagues who happily share knowledge
• Friendly, "no-ego" environment where you can be yourself
• New office | Walking distance from train stations | Red Cat bus
• Global, progressive company with industry leading innovation and cutting-edge technology

How to apply

Please write a cover letter explaining what it is about IT that you love and why you are interested in this role.

Please ensure your CV is up to date, with no more than 3 pages long.

Candidates will be asked to provide evidence of Australian working rights to be considered for this position (visa sponsorship is not offered).

Fugro reserves the right to close this advert at any time.

Applications or interest via recruitment agencies will not be accepted at this time.