IT Support Officer

Service Desk Analyst

We're seeking a customer-focused Service Desk Analyst to join a busy IT support team. In this role, you'll provide first-level technical support, manage incidents and service requests, and ensure users receive timely and effective assistance across a range of IT systems and applications.

Key Responsibilities

• Provide remote support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve IT incidents, escalating issues where required.
• Manage user accounts, access requests, and maintain accurate support documentation.

What We're Looking For

• Experience in a Service Desk, Help Desk, or IT Support role.
• Strong customer service and communication skills.
• Knowledge of Windows operating systems, Microsoft Office applications, and Active Directory.
• Experience working with ticketing systems and incident management processes.
• Strong problem-solving, time management, and multitasking abilities.

Why Apply?

• Join a supportive and collaborative team environment.
• Opportunity to further develop your technical and customer service skills.
• Make a meaningful impact by supporting an organisation that delivers valuable services to the community.

How to apply: If you are interested and possess the right experience, please apply now via the link to be considered. 

Contact: Anju Ashok (Job reference: 272438) Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.