IT SUPPORT OFFICER

We need Seven IT personnel. Maximum of 29years old the job is for Union Bank of Nigeria APAPA LAGOS. Gross salary N255,000. Resumption time: Monday-fridays.

JOB ROLES

* Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.

* Respond to questions from all emails and callers.

* Become familiar with each client and their respective applications.

* Learn fundamental operations of commonly used software, hardware, and other equipment.

* Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. Become familiar with helpdesk policies and services.

* Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.

• Other duties as assigned by the Service Manager.

* Repairs and maintains laptops & desktop computers, and other technology equipment

* Troubleshoot hardware and software issues in person, remotely and via phone

• Works with team members to troubleshoot both complex and routine computer issues

* Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

* Assist personnel with installation, configuration and ongoing usability of system hardware and software.

• Contributes to the overall operations of a company by writing and distributing memos about best practices for computer use

* Performs one-on-one computer coaching on technology when necessary

* Communicates with individuals by phone and email to solve technical problems

* Stays abreast of current trends and technology and makes recommendations that will help a company keep up with technology standards in the industry

* Adapts quickly to changing circumstances, new standards, and requests by company management

* Acts quickly in crisis situations so the company can resume normal operations as soon as possible

* Organize and schedule upgrades and maintenance without deterring others from completing their work

• Install and configure appropriate software and functions according to specifications

* Maintain records/logs of repairs and fixes and maintenance schedule

* Identify computer and consumables shortages and place orders

• Installs software and hardware systems, including new equipment, antivirus programs, CRM programs and other tools commonly used by the company’s team members.

* Uninstalls old programs

Pay: ₦255,000.00 per month

Work Location: In person