IT Support Officer

Love Solving IT Problems? Join Our International Support Team!

Are you a hands-on IT professional who enjoys troubleshooting, supporting users and keeping business technology running smoothly?

Laurus Education Group is seeking a capable and customer-focused IT Support Officer – Microsoft 365 to provide technical support to employees across our international education operations.

This is a great opportunity to expand your Microsoft 365 expertise, work with international stakeholders and develop your career in a dynamic IT environment.

What You'll Be Doing

• Provide Level 1 and Level 2 technical support to employees across multiple locations.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive and Exchange Online.
• Administer user accounts, permissions, licences and access requests.
• Support Microsoft Entra ID (Azure AD) and multi-factor authentication.
• Assist with Windows 10/11 troubleshooting, device configuration and software installation.
• Support routine Microsoft Intune and device management activities.
• Manage helpdesk tickets and maintain accurate technical documentation.
• Coordinate IT onboarding and offboarding activities with HR and managers.
• Maintain IT asset and licensing records.
• Identify recurring technical issues and recommend practical improvements.

What We're Looking For

• 2+ years of experience in IT helpdesk, desktop support or Microsoft 365 administration.
• A relevant IT qualification or equivalent practical experience.
• Hands-on experience with Microsoft 365 administration and Microsoft Entra ID.
• Strong knowledge of Windows 10/11 and desktop troubleshooting.
• Understanding of user access management, permissions, basic networking and IT security.
• Excellent problem-solving and customer service skills.
• Strong written and spoken English.
• Ability to support users remotely and work effectively with international teams.

Highly regarded:

• Microsoft 365 certifications.
• Experience with Microsoft Intune, Exchange Online or PowerShell.
• Familiarity with IT ticketing and asset management systems.
• Experience supporting users across multiple offices or time zones.

Why Join Us?

• Work with a modern Microsoft 365 technology environment.
• Gain valuable experience supporting international business operations.
• Build your expertise in cloud applications, user administration and IT support.
• Collaborate with colleagues across different locations and functions.
• Contribute to practical technology improvements that make a difference.

Ready to Take Your IT Career Further?

If you're passionate about technology, enjoy helping people and want to grow your skills in an international environment, we'd love to hear from you.

Apply today and become part of our IT support team!

Pay: ₹38,000.00 - ₹55,000.00 per month

Work Location: In person