IT Support Officer

About the role

We are looking for an IT Support professional to ensure the smooth operation of IT systems and provide fast and effective technical support to users across Le Creuset Manufacturing Thailand (LCMT) and Le Creuset IDC Thailand (LIDC). In this role, you will provide first-line support for IT infrastructure and business applications, covering hardware, networking, security, Microsoft 365, Microsoft Dynamics 365, and other business systems.

Key responsibilities

• Serve as the Tier 1 (L1) Helpdesk for LCMT and LIDC end-users, providing setup and troubleshooting support for computers, networks, security, and business applications
• Provide on-site and remote technical support using effective diagnostic and troubleshooting techniques
• Support Microsoft 365 and provide basic support for Microsoft Dynamics 365
• Guide and educate end-users in accordance with Le Creuset Group IT policies and procedures
• Record incidents, problems, requests, and resolutions in ServiceNow
• Follow up on support requests and keep users updated on progress and resolution status
• Control and maintain an accurate inventory of IT equipment and assets
• Perform scheduled preventive maintenance (PM) for IT equipment
• Provide technical advice and support within the assigned area of responsibility
• Keep up to date with new technologies and continuously develop relevant technical knowledge

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related technical field
• At least 1 year of experience in IT Support, Helpdesk, Desktop Support, or a related role
• Experience in a manufacturing environment is preferred
• Hands-on knowledge of computer, printer, and CCTV installation and troubleshooting
• Basic knowledge of networking, including VLAN, LAN, and Wi-Fi
• Basic knowledge of server technologies, including Active Directory (AD), DNS, and DHCP
• Familiarity with virtualization technologies such as VMware and Hyper-V
• Experience with Microsoft 365; Microsoft Dynamics 365 support experience is an advantage
• Good troubleshooting, problem-solving, communication, and service-minded skills