IT Support Officer

Contract term:
Permanent

Working Hours:
Full Time - 40 hours per week, Monday to Friday

Company Profile:

We are a leading manufacturer and distributor of herbal medicines, food supplements, and medical devices. Our site has a production and packaging facility where products are bottled and distributed throughout the UK. With an extensive portfolio of products which focus on our range of organic fresh herb liquid tinctures and tincture tablets, our brand is a recognised and trusted name within health food stores and pharmacies.

Company website: www.avogel.co.uk

Role Profile:

With an immediate start available, the successful candidate shall provide professional first line hardware and software support to all I.T service users. We seek someone with a strong understanding of I.T, including the practical mechanics of computers. We seek an excellent communicator, who enjoys solving problems and helping others. The candidate should be self-motivated and well organised with good written communication skills and be responsible for the creation and maintenance of all I.T documentation.

Key Responsibilities:

Reporting to the I.T Manager, you will be responsible for assisting with the day-to-day I.T activities. This involves (not an exhaustive list):

• As a priority, you shall look after the management and creation of I.T documentation, capturing processes, solutions and procedures, as well as maintaining accurate equipment/software inventories
• Assisting in the day to day running of the I.T infrastructure and network administration
• Troubleshooting, configuring and maintaining PC’s, servers, switches, routers, general network topology with associated software
• Responding to all types of I.T related issues either via telephone, MS Teams, or in person effectively and efficiently
• Liaising with staff, external agencies, contractors and other third parties.

Experience, Skills, & Characteristics:

• Educated in an I.T or computing related discipline having a strong foundation with many different technologies
• Previous experience working within an I.T environment/department is desirable
• Experience with Microsoft, Linux, Virtualisation, AD/Network Administration,
• Hardware/Software support
• Good analytical and problem solving skills with the ability to assess situations, to quickly solve issues
• An organised individual who can effectively contribute and work well with a team whilst using their own initiative
• Effective time management skills with the ability to multitask effectively
• Excellent communication skills and well developed interpersonal skills with the ability to build good working relationships, ensuring effective communication with colleagues
• Strong work ethic, enthusiastic, reliable and a willingness to learn

Additional Information:

• Successful candidates are subject to the satisfactory completion of a twelve-week probationary period to monitor performance, training and skills attained to help assess suitability to perform the role on a permanent basis

The role also provides:

• 33 days annual leave pro rata
• Workplace pension
• Company sick pay scheme upon completion of 12 months service
• Staff discount
• Group Life Insurance (Death in Service benefit) upon completion of 3 months service
• Long service recognition annual leave award
• Health Cash Plan (employee healthcare benefit that helps reimburse the cost of everyday health expenses, such as dental treatment, optical care, physiotherapy, and other eligible healthcare services)

Job Type: Full-time

Pay: From £27,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Flexitime
• On-site parking
• Sick pay

Work authorisation:

• United Kingdom (required)

Work Location: In person