IT Support Officer

LSG Sky Chefs is an international airline catering business with facilities around the world.  In New Zealand, we have kitchens in Auckland, Wellington, Christchurch and Queenstown, and we deliver approximately 25,000 meals a day to local and international airlines.

About the role

We are looking for a capable, User -focused IT Support Officer to keep our people connected and productive. You will be the first point of contact for IT queries across LSG New Zealand, looking after day-to-day (BAU) operations across our Microsoft environment, from end user devices, printers and screens through to identity, security and backups. You will support users at our own site and at other LSG locations around the country, mostly remotely, with site visits when needed.

What you will do

• Provide first- and second-line support to users, owning incidents from logging through to resolution within agreed SLAs
• Deploy, configure and support laptops, desktops, mobile devices, printers, scanners, screens and peripherals
• Manage devices in Microsoft Intune, including enrolment, compliance policies, app deployment and Autopilot
• Look after user accounts, groups, licences, MFA and access in Microsoft Entra ID and Active Directory
• Support Microsoft 365: Outlook, Teams, SharePoint, OneDrive and Office apps
• Support and manage devices at other NZ sites remotely using Intune, Remote Help / Quick Assist and remote desktop tools
• Apply patching and endpoint security controls, and monitor and restore backups
• Troubleshoot network connectivity using standard protocols knowledge and networking tools
• Keep asset records and documentation accurate, and suggest improvements to our processes and systems

About you

• Strong working knowledge of Intune, Entra ID and Active Directory
• Solid Microsoft 365 and Windows 11 knowledge; Microsoft product knowledge is key to this role
• Practical experience with printers, screens, mobile devices, security and backups
• Basic knowledge of network protocols (TCP/IP, DNS, DHCP, VPN) and confidence running networking and diagnostic tools
• 3+ years in an IT support or service desk role; some enterprise experience is an advantage
• Microsoft certification (e.g. MD-102, MS-102, SC-300) and CompTIA A+/Network+ or equivalent; tertiary IT qualification desirable
• Excellent communication, ownership of issues and a strong customer service approach
• Nice to have: PowerShell scripting, ITIL Foundation, experience in a 24/7 operational environment