IT Support Officer – Digital Transformation Focus

Position Overview

We are looking for a proactive and process-minded IT Support Officer to provide day-to-day technical support and assist in improving business processes through automation, digital tools, and AI solutions.

Key Responsibilities

• Provide IT support for hardware, software, network, and user access.
• Monitor and maintain standard IT systems and connectivity.
• Assist in identifying process improvement opportunities using automation and AI.
• Support basic solutions using low-code, RPA, dashboards, and approved AI tools.
• Assist with AI testing, system implementation, and user training.
• Support responsible AI usage and data security practices.
• Prepare system documents, user guides, and project updates.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2–4 years of experience in IT Support, System Administration, or a related role.
• Basic knowledge of process improvement, workflow automation, and AI applications.
• Experience with RPA, low-code platforms, dashboards, generative AI, or AI productivity tools is preferred.
• Good troubleshooting, communication, and coordination skills.
• Service-minded, adaptable, and eager to learn new technologies.