IT Support Officer EOI

About Aurizn Aurizn is an Australian-owned, private equity-backed defence technology company. For more than 15 years, we have worked alongside defence and national security organisations to solve problems in the operational environment.

With a national workforce of more than 200 people, we combine specialist engineering, scientific and operational expertise with Australian-developed software, AI, Machine Learning and advanced modelling tools.

Aurizn delivers sovereign capability at scale, while remaining agile, specialised and closely aligned to customer needs.

We push the limits for a more secure future.

The Role Aurizn is seeking Expressions of Interest from Level 1 IT Support Officers and Service Desk Analysts to support our growing portfolio of Defence and government projects, on an initial 12-month fixed term contract.

You will provide frontline technical support to users across enterprise ICT environments, assisting with incident resolution, service requests, user administration and general IT troubleshooting.

Working within a collaborative technical team, you will play an important role in maintaining reliable ICT services and delivering a positive customer experience. These opportunities will involve working on-site within client environments, with exposure to a range of enterprise technologies and support activities.

Key Responsibilities

• Provide Level 1 technical support to end users across Windows desktop and enterprise ICT environments.
• Manage, prioritise and resolve incidents and service requests through ticketing platforms such as Jira Service Management, ServiceNow or similar.
• Troubleshoot common hardware, software, application and connectivity issues.
• Support Microsoft 365 applications, Windows operating systems and enterprise productivity tools.
• Assist with user account administration, access management and password resets through Active Directory and Microsoft Entra ID.
• Support endpoint configuration, deployment and troubleshooting, including environments using Microsoft Intune.
• Escalate complex technical issues to Level 2 and specialist support teams where required.
• Maintain accurate ticket records, technical documentation and knowledge base articles.
• Deliver professional, responsive customer service while adhering to established incident and request management processes.

About You Essential Skills And Experience

• Experience working with IT service desk or ticketing platforms, with Jira Service Management preferred.
• Experience supporting Windows enterprise environments, including Windows desktops, Microsoft 365, Active Directory / Entra ID and Microsoft Intune.
• Strong technical troubleshooting and problem-solving skills, with the ability to diagnose and resolve common end-user ICT issues.
• Excellent customer service skills and a proactive, user-focused approach to technical support.
• Strong communication skills and the ability to work effectively with end users and technical teams.
• Understanding of IT incident management, service requests and escalation processes.
• Ability and willingness to work on-site within Defence or government client environments.

Desirable Skills and Experience

• Experience supporting Linux operating systems, including Red Hat, Ubuntu or Debian.
• Foundational networking knowledge, including firewalls, DNS, DHCP and VPN technologies.
• At least one year of experience in a similar IT support, service desk or technical support role.
• Relevant IT qualifications, certifications or equivalent practical experience.

Due to the security requirements of these roles, applicants must be Australian Citizens and hold a current Australian Government Baseline Security Clearance or higher . Applicants must also be willing and able to work on-site at client locations as required.

We welcome applicants from diverse backgrounds. If you require any adjustments or support throughout the recruitment process, please contact [email protected].