IT Support Officer (ERP)

Position Summary

We are looking for an IT Support Officer – ERP to provide day-to-day technical support for Oracle ERP, troubleshoot system issues, resolve user queries, and ensure smooth ERP operations across business functions.

Key Responsibilities

• Provide day-to-day Oracle ERP support to users across different departments.
• Troubleshoot and resolve ERP-related issues, errors, and user queries.
• Analyze reported issues and provide timely and effective solutions.
• Support users in ERP transactions, workflows, and system processes.
• Coordinate with ERP consultants/developers for complex issues and system enhancements.
• Identify recurring ERP issues and recommend corrective solutions.
• Manage user access, roles, and basic ERP configurations as required.
• Monitor ERP-related issues and maintain proper support/ticket records.
• Prepare ERP-related reports and assist users with data/reporting requirements.
• Support ERP modules and business processes related to Procurement, Inventory, Finance, HR, Projects, and other functions.
• Coordinate with internal departments to understand business requirements and resolve system-related problems.
• Assist in ERP testing, upgrades, enhancements, and implementation of new processes.
• Maintain proper documentation of ERP issues, solutions, procedures, and user guides.
• Perform other IT/ERP support tasks assigned by management.

Qualification

• Bachelor’s degree in Computer Science, IT, Software Engineering, Information Systems, or a related field.
• Relevant Oracle ERP certification will be an advantage.

Experience & Skills

• 2–4 years of hands-on experience in Oracle ERP support.
• Strong practical experience working on ERP is mandatory.
• Proven ability to identify, troubleshoot, and resolve Oracle ERP issues independently.
• Good understanding of ERP workflows and business processes.
• Experience with ERP modules such as Procurement, Inventory, Finance, HR, or Projects is preferred.
• Good knowledge of databases/SQL and basic networking will be an advantage.
• Strong analytical, troubleshooting, communication, and problem-solving skills.
• Good command of MS Excel and reporting tools.

Preferred Profile

Candidates with experience in Telecom, Infrastructure, Construction, Engineering, or project-based organizations and strong hands-on Oracle ERP support experience will be preferred.

Pay: Rs60,000.00 - Rs80,000.00 per month

Work Location: In person