IT Support Officer/ Executive

RESPONSIBILITIES:

• Reports to IT Infrastructure Manager
• Ability to establish priorities, work independently, and be accountable to reporting supervisors
• Responsible for providing helpdesk and day-to day support to users and management
• Support users in all IT related matters, including infrastructure, networking, ERP, POS, CRM, eCommerce, etc
• Assist in induction of new joiners
• Support project team in testing and documentation
• Install, configure, testing, training and support of deployed software solution
• Provide clear and detailed documentation, manuals and technical reports, building up knowledge base and troubleshooting guides

REQUIREMENTS:

• Diploma / Degree in Computer Science, Software engineering or other similar disciplines.
• Minimum 1 year of experience in L1/ L2 IT support
• Knowledge in scripting, Store Opening, POS, ERP projects will be of added advantage
• Experience in ITIL, JIRA, Microsoft Planner, Sharepoint, M365, Teams will be of added advantage
• Team Player with strong communication and documentation skills
• Applicants should be fluent in written and spoken Chinese & English (to liaise with Chinese speaking associates and documentation)

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.