IT Support Officer / IT Support Specialist (Entry / Junior Level)

Role Description The IT Support Officer / IT Support Specialist (Entry / Junior Level) at Atracción de Talento Grupo Imagen will provide remote technical assistance to internal users and clients, focusing on day-to-day IT issues and service requests. This full-time role includes responding to support tickets, diagnosing and resolving hardware and software problems, and guiding users through solutions in a clear, professional manner. The role involves installing and configuring desktop systems and peripherals, monitoring system performance, and escalating complex issues to senior team members when needed. The specialist will document incidents and resolutions, maintain accurate records of support activities, and contribute to continuous improvement of support procedures and knowledge bases. Collaboration with other IT team members and adherence to security and compliance standards are key aspects of the position.

Qualifications

• Strong technical support and troubleshooting skills, with the ability to identify, analyze, and resolve common user and system issues.
• Foundational knowledge of information technology concepts, including operating systems, basic networking, and common business applications.
• Hands-on experience or training with desktop computers, including installation, configuration, updates, and basic hardware diagnostics.
• Ability to support printers and related peripherals, including setup, connectivity, and routine maintenance.
• Effective written and verbal communication skills, with the ability to explain technical information in a user-friendly manner.
• Strong customer service orientation, empathy, and patience when assisting users remotely.
• Organizational skills and attention to detail for documenting issues, solutions, and procedures.
• Ability to work independently in a remote environment, manage time, and prioritize multiple support requests.
• Entry-level experience in an IT support role, internship, or relevant academic project is beneficial.
• Relevant education such as a technical diploma, associate degree, or coursework in IT, computer science, or related fields; industry certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.