IT Support Officer (Node+React)

We are looking for an IT Support Officer with deskside and application support experience, combined with some exposure to Node.js and React.js development.

What You'll Do:

• Provide deskside and remote technical support to end-users
• Deliver application support based on SOPs and technical understanding
• Coordinate with IT infrastructure, application owners, and vendors
• Maintain IT asset inventory and support preventive maintenance
• Contribute to documentation and knowledge base

What We're Looking For:

• Diploma or Bachelor's degree in IT, Computer Science, or related field
• 3–5 years of hands-on IT support experience
• Experience with Node.js and React.js development for application enhancement is a plus
• Strong coordination and stakeholder management skills
• Excellent customer service mindset
• Fluent Cantonese and English (Mandarin is an advantage)
• ITIL knowledge and ticketing system experience (ServiceNow/Jira) preferred
• Self-motivated, detail-oriented, and team-oriented