IT Support Operation (Nambo, Bogor)

Infrastructure Management, Operation, and Maintenance

• Overseeing the operation and maintenance of IT infrastructure components, including servers, networks, storage, and cloud environments.
• Monitoring IT systems' performance and pinpointing areas for enhancement to improve efficiency and reliability, as well as identifying potential issues and suggesting mitigation strategies.
• Identify which updates, patches, and bug fixes are needed, proposed, and execute the approved ones to be implemented in production systems.
• Forecasting future IT systems’ resource needs and planning for upgrades and expansions.
• Managing operating systems, software applications, and user access to ensure smooth and secure operation.
• Diagnose and resolve technical problems related to servers, networks, storage, and cloud environments.
• Utilize various approved diagnostic techniques and tools to identify the root cause of issues.
• Use procedures and knowledge-base articles to efficiently solve the problems.
• Escalate complex or unresolved issues to the appropriate third-level support or vendors.
• Implementing and testing backup and disaster recovery procedures to ensure business continuity in case of data loss, system failures, or disaster.
• Responding to and resolving technical issues and service outages in a timely and efficient manner to minimize downtime.
• Identifying the root causes of recurring incidents and implementing solutions to prevent future occurrences.
• Implementing changes to IT systems and infrastructure in a controlled and documented manner to minimize risks.
• Creating and maintaining accurate documentation and working instructions of IT Operation.
• Follow IT policies, security protocols, and standard operating procedures.