IT Support (Part Time)

Technical Support & Troubleshooting

• Provide on-site and remote technical support for Windows and Apple devices, including desktops, workstations, laptops, iMacs, and MacBooks.
• Troubleshoot and resolve common hardware and software issues in accordance with approved procedures.
• Provide remote desktop support using approved tools to minimize downtime.
• Support accessories and peripherals, including printers, scanners, IP telephones, and related hardware.

Incident & Request Handling

• Log, update, and manage technical incidents and service requests in the ticketing system.
• Escalate complex or unresolved issues to Technical Support Services – Tier 2 with complete diagnostic details.
• Support Technical Support Services – Tier 2, under guidance, in resolving incidents, problems, and escalations through on-site assistance, task execution, and data collection.

Deployment & Asset Management

• Prepare, install, and configure IT assets.
• Install operating systems, standard applications, and authorized software according to policies.
• Perform on-site installation, relocation, and replacement of IT equipment and peripherals.
• Execute approved hardware upgrades and component replacements.
• Apply preventive and corrective maintenance to reduce downtime and extend asset life.
• Maintain accurate asset records and lifecycle documentation in approved systems.

Requirements

• Ability to provide on-site and remote support for Windows and Apple end-user devices.
• Ability to troubleshoot and resolve common hardware, software, peripheral, and remote desktop issues.
• Ability to log, update, and manage tickets, escalations, and diagnostic details.
• Ability to install, configure, relocate, upgrade, and maintain IT assets and peripherals.
• Availability for after-hours and on-call support as required.

Work Location: In person